HI, I'M CHAR
IT'S NICE TO MEET YOU
I used to think the secret to a good business was doing more of it. More hours, more hats, more “I've got it, don't worry about it.”
I remember a shift at Home Depot years ago when a coworker looked at the clock and told me I was free to go in 15 minutes. I remember being almost disappointed. I was hoping for another hour. There was more to do, and doing more felt like the job. She looked at me like I'd lost my mind, which, in retrospect…fair.
It took years to realize wanting more hours wasn't dedication; it meant I hadn't built systems that worked without me.
For 20+ years, I've worked inside businesses, figuring out how they really run, not just what the org chart says.
Home Depot is where I first ran cross-functional teams with multiple projects going at once, long before anyone handed me a fancy title for it.
Starbucks is where I learned to manage a small team under real pressure, the kind where forty drink modifications and a line out the door wait for no one's leadership philosophy.
Later, I worked as a marketing assistant for creative entrepreneurs and photographers, which eventually led to formal training as an Online Business Manager® in that same world.
Now, I'm a Fractional Director of Operations. Some weeks, I help founders unblock stalled decisions. Other weeks, I untangle launches buried in tools and systems even the builders can't explain.
I'm good at spotting the few fixes that let a growing business calm down and work smoothly.
I'm a Manifesting Generator, if you're into Human Design, which means I move fast once I'm clear, which means… after I've slept on it.
I live in Spokane, Washington. I garden tomatoes seriously, roller skate, and watch too many ghost-hunting shows for someone who brings order to chaos by day. I have a 34-year relationship, a niece and nephew I'm proud of, and a sourdough starter with more personality than some systems I’ve seen (hello, Bebe Disco Dough 💃).
I'll probably talk about org charts and file structure more than is socially acceptable. If that's your kind of problem-solver, let's talk.
I’ve worked across CRMs, project management systems, email platforms, website builders, automation tools, and AI workflows, but the tool is never the strategy. The real work is knowing what should happen, who owns it, and how the business makes decisions without everything routing through the founder.